Terms and Conditions of Sale

Claims :

All claims or complaints must be directed to us in writing within 48 hours of receiving stock.

Crop and Weather Conditions :

All orders are subject to crop and weather conditions. If injury befalls our stock due to natural or man-made causes, including error in count, we reserve the right to cancel all or part of the order.

Guarantee :

If any nursery stock proves untrue to description or variety under which it is sold, Nodaway Valley Tree Farm will, with proper proof, replace such nursery stock or refund the original amount paid. We shall in no case be liable for any sum greater than the amount originally paid for said nursery stock. Our nursery stock is warranted to be viable, healthy and true to the name at time of pickup or delivery. No other warranties, expressed or implied, are given. Due to conditions over which we have no control, we will not guarantee productiveness or life of nursery stock.

Personal Selection (Tagging) :

If you wish to tag nursery stock in the ground or in a container, the stock tagged becomes the property of the customer and will be treated as a purchase order. The items tagged will be invoiced regardless of whether the items are delivered. Tagging is based upon approval by us by appointment only.

Prices :

All prices are FOB Nodaway Valley Tree Farm. Prices, Terms and discounts are subject to change without notice.

Sales Tax :

Iowa Sales Tax will be charged on all orders unless a signed Exemption Certificate is on file with us.

Shipping :

All stock travels at the risk and cost of buyer. Delivery may be arranged by buyer or by us from Nodaway Valley Tree Farm. We require a 24 hour notice in advance of pick-up. Customers are responsible for all strapping, tying, flagging and cover materials required for secure and safe shipment. Upon request, we can deliver your order for a reasonable fee. Providing manpower and/or equipment for unloading will be the sole responsibility of the customer unless unloading is pre-arranged with us. Any unloading by us that is not pre-arranged will be charged a fee to be determined by us.

Storage and Maintenance :

We will dig and maintain your plant material for delivery later in the season upon request provided the order is paid according to the terms herein stated. We guarantee the plants held by us but in event of death, we will replace the plant or refund the price of the plant at our discretion. We will not replace or refund any plants damaged by wind, hail or tornado.

Terms :

25% deposit with order, unless credit is established, with balance due upon pickup/delivery. Payment is due within 30 days of invoice date. A finance charge of 1.5% per month (18% per annum) is applied to invoices unpaid at the end of the month in which the invoice is due. Accounts must be current in order to accept new orders. There will be a $50 fee for all checks returned for non-sufficient funds. In the event an account is placed in the hands of an attorney or collection agency for collection, purchaser agrees to pay all attorney fees, legal and/or collection costs incurred by us.

Warranty on Retail purchases :

All trees and shrubs purchased by a retail customer shall be warranted by us for 30 days after the date of purchase. The warranty covers the health of the plant. This warranty can be revoked if it is determined the customer did not plant and care for the tree or shrub as instructed by us. Improper watering is responsible for over 90% of plant fatalities.

For plants purchased and planted by us, the original plant will be removed and a replacement will be planted by us. For plants not planted by us, we will provide a replacement to the customer at no charge but assume no planting or delivery costs.

Due to variables of availability of plant material, we reserve the right to select the replacement that is acceptable by the customer.

Any plant decline must be brought to our attention immediately so that we have an opportunity to remedy the plant decline if possible.

Warranties cover only replacement of plant material. Planting and delivery fees will be born by the customer.

This warranty does not apply to Wholesale purchases.

Memberships:

Iowa Urban and Community Forestry Council voting member
Iowa Nursery and Landscape Association
Western Nursery and Landscape Association
Iowa Christmas Tree Association